Resident Online Convenience

Your account at your fingertips. Anytime, anywhere.

  • Pay Rent

    Securely pay rent online from anywhere.  Set up automatic payments so you always pay on time.

  • Submit Maintenance Requests

    Quickly submit maintenance requests that go directly to our maintenance queue.

  • Seamless Communication

    Send communications to us at anytime.

  • Renters Insurance

    Easily submit proof of insurance coverage or purchase a policy right from your portal. 

Your Portal, Your Way

Pay rent, submit maintenance requests, and

view your current account settings 

...all from the palm of your hand. 

Download the Online Portal App

Resident Benefits Package

Added convenience and value to every tenant.

WORKING TOGETHER

We work with you to make your move in easy!

01

Download Our App

In this app you can set up utilities and sign lease agreements.

02

Credit Building

Transunion will record your ontime payments.

03

Resident Rewards Program

Set up your rewards account with Pinata to get all your rewards.

04

Air Filter Delivery

Changing a filter is easy with our air filter delivery service. 

RBP Contact Information

Resident Move Guide URL: https://secondnaturemoveguide.com/resident/thehomerental


Residents must call to activate internet in their new home. (888) 522-6888

This call is required — internet will not activate without it. Provide the Home Activation Guide at lease signing so residents know exactly what to do.


Filter Delivery

  • First filter delivered within 60 days of enrollment. Make sure Home Rental Team has

          your filter sizes.

  • Primary resident receives a tracking email once shipment leaves the warehouse.
  • Questions? Contact Second Nature at (888) 522-6888 or via the Help Center.


Pest Control

  • Up to 4 services annually, each backed by a 30-day warranty.
  • Residents request service at: pest.residentforms.com
  • A trusted vendor will contact the resident directly to schedule treatment.
  • Covered pests:
    -     Pest Plus: Cockroaches, Fleas, Ticks, Weevils, Mites, Bed bugs (state dependent)


Resident Rewards + Credit Building

  • All residents (18+) receive a welcome email from Piñata upon enrollment — includes an invitation to download the app.  Make sure Home Rental Team has your Date of  Birth.
  • Reminder emails are sent monthly if they haven't downloaded the app.
  • Support: help.pinata.ai or contact@pinata.ai


Identity Protection

  • All residents (18+) receive an enrollment confirmation email.
  • Residents access their dashboard at: my.aura.com/start/secondnature
  • Support: support@aura.com or (833) 552-2123